SHIPPING + RETURNS
COVID-19 POSTAGE UPDATE
The Fashion Advocate is based in Melbourne, Victoria, Australia and as such, we are currently working under COVID-19 restrictions. Our Hampton retail store is temporarily closed, however we are always open for online shopping!
We proudly use Australia Post to dispatch our orders. Please be aware that the impacts of COVID-19 restrictions are currently causing delivery delays in the Australia Post network due to reduction in air freight capacity and flight frequency, a significant increase in parcel volumes, and social distancing requirements.
We are working around the clock to dispatch daily, but we are also facing challenges in our own network with increased demand and a decrease in staff numbers due to the social distancing restrictions in our workplace.
We meet our delivery timeframes of 10-14 days for standard shipping and 5-9 days for express shipping 99% of the time, however we are doing the best we can at the moment with the COVID-19 challenges we are facing. Please know that we are doing everything we can to have your order delivered within the specified timeframe, but we ask for your understanding and leniency of a few days' delay.
POSTAGE + HANDLING
The Fashion Advocate ships worldwide. Our expected delivery timeframes are subject to the delivery timeframes as provided by Australia Post's handling and distribution process.
Our 'Standard post 10-14 days' flat rate of $8.95 applies to all orders under $100.00 in Australia.
Our 'Standard post 10-14 days' free post rate applies to all orders over $100.00 in Australia.
Our 'Express post 5-9 days' flat rate of $13.90 applies to all orders in Australia.
International shipping is calculated at the checkout. Should you have any shipping enquiries, please contact The Fashion Advocate before placing your order.
The Fashion Advocate offers four postage options:
- Standard post 10-14 days.
- Standard post 10-14 days plus insurance.
- Express post 5-9 days.
- Express plus insurance.
Our standard insurance covers up to $200 of your order value if it is lost or damaged in the post. Please select 'PLUS insurance' at the checkout if you would like to protect your purchase against loss or damage in the post to the value of $200. To insure your purchase for a higher value, please contact The Fashion Advocate prior to placing your order.
Express postage parcels are delivered within 5-9 business days of sale unless otherwise outlined in the product description for 'Made to Order' products. All standard postage parcels are delivered within 7-14 days of sale unless otherwise outlined in the product description for 'Made to Order' products.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our designers. Please note the standard delivery time can vary, depending on national public holidays and busy postal periods such as Christmas, New Years and Easter, where processing timeframes may take up to 48 hours before being shipped. Once your order has been dispatched, you will receive a shipping email with tracking details for the parcel.
If we are experiencing shipping delays, we will note the expected delivery timeframe on your product listing online. Please be aware that events like national pandemics, high demand, and public restrictions can delay the delivery of your order.
If you select a postage option at the checkout which does not include insurance, and your parcel is lost or damaged in the post, we cannot accept liability for loss or damage, and we cannot refund the value of your order. If you have not insured your order, and we have provided proof of postage, and Australia Post is at fault for loss or damage of your order, you will be liable to arrange a solution directly with Australia Post.
We submit all packages over the counter at Australia Post and retain proof of postage receipts, however once your parcel is in the care of Australia Post, Australia Post is liable for loss or damage if you have not purchased insurance.
If you are providing a business address, please indicate the company name. If you are unavailable when your package arrives, the parcel may be left at the premises or will be delivered to your nearest Australia Post Office and a card will be left directing you with alternate pick up options. If the parcel is left at the premises, we cannot accept liability on behalf of Australia Post, so please provide the best address with the safest point of delivery.
Orders dispatched to certain international cities may be subject to tax upon arrival. Please refer to your local government website for further information on the duties and taxes that may be applicable to your order. Please note that the final order amount does not include duties and taxes applicable to individual international locations and it is the responsibility of the customer to pay these fees upon delivery.
In the event that the ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item or a full refund of your original payment.
In the event of an exchange, we will not refund the cost of shipping. You will be responsible for the cost of shipping for your new exchanged item.
RETURNS + EXCHANGES
Face masks are non-refundable due to hygiene reasons.
We want you to be happy with your ethical investment so we do offer exchanges on most full priced products. Don't be shy, simply contact us and we'll sort out an exchange for you. We require an email notification within 24 hours of delivery if you'd like to return or exchange your garment to initiate the process. All returns and exchanges must be returned to PO BOX 311 Chelsea, Victoria, 3196 and received within 48 hours of initiation.
We offer full refunds in the event of faulty goods or if we cannot fulfil your original order. We do not offer returns, exchanges and refunds on sale or discounted items, swimwear or underwear for hygiene reasons.
To facilitate an exchange, please contact email@example.com.
Return your item to The Fashion Advocate via registered post or courier with a tracking number. We recommend you use Australia Post tracking or a courier to ensure a safe return. You will be responsible for all packaging and handling costs of returns and exchanges. We do not accept liability for damage or loss of goods in transit. If you cannot provide proof of tracking, we are not liable for the loss of goods in transit.
All exchanges must be initiated and returned within 48 hours of the original product delivery. Items received outside these timeframes may only be accepted at our discretion.
Gift voucher purchases are final and non-refundable. Gift vouchers are valid for 12 months from date of purchase or as otherwise stated on the individual gift voucher.
When facilitating an exchange, we do not refund the shipping costs and we only exchange product to the value of the goods returned, unless you'd like to pay the difference. You will be charged postage to resend your new item following an exchange.
Exchanges for faulty items are subject to The Fashion Advocate criteria for faulty goods. Goods are classified as faulty if they are received damaged or incur an immediate fault due to poor manufacturing. Items damaged as a result of wear and tear are not considered faulty. Where possible, we will offer to repair faulty items. If the item cannot be replaced or repaired, we will arrange an alternate exchange method for use within the same collection.
All items are quality controlled and checked for any faults before they are dispatched. Should you receive an item that is not in perfect condition please contact us immediately at firstname.lastname@example.org.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Your return may not be accepted if the box or goods are damaged.
Items must be returned new, unused, and with all product tags and packaging still attached. Returned items which are damaged, soiled, altered or no longer with a product tag attached will not be accepted and will be returned to you.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
All sale item purchases are final. We do not offer returns, exchanges or refunds on any discounted products, including sale products or products discounted through marketing and promotional campaigns unless deemed faulty.
Sale items cannot be returned for an exchange or refund, unless deemed faulty.
UNDERWEAR AND SWIMWEAR
All underwear and swimwear purchases are final. We do not offer returns, exchanges or refunds on any swimwear or underwear for sanitary reasons.
We have made every effort to display as accurately as possible the colours of our products appearing on The Fashion Advocate website. However, as computer monitors vary, we cannot guarantee your monitor's display of any colour will be completely accurate.